Refund policy

At Broke Reefers, we want you to be stoked about your gear. Because each item is made to order specifically for you, we are unable to accept returns or offer refunds for reasons such as ordering the wrong size or colour, changing your mind, no longer liking the design, or a gift not being well received.

Please check our sizing charts and product details carefully before placing your order to make sure you select the right fit and style.

Damaged, Defective or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item, please report the issue within 30 days of delivery.

You may be asked to provide your order details and clear photographs showing the problem so that the issue can be assessed.

If your claim is approved, an appropriate resolution, such as a replacement or refund, will be provided. You do not need to return a damaged, defective or incorrect item unless we specifically ask you to do so.

Returns and Refunds

Because our products are made to order, we do not accept general returns or provide refunds for buyer's remorse, incorrect size or colour selection, or a change of mind.

For damaged, defective or incorrect items, please report the issue within 30 days of delivery. Approved claims may be resolved with a replacement or refund, depending on the circumstances.

If a refund is approved, it will be issued to your original payment method. Please allow your bank or card provider additional time to process and post the refund.

Exchanges

Because every item at Broke Reefers is made to order, we are unable to offer exchanges for incorrect size or colour selections or changes of mind.

Please review our sizing charts and product details carefully before completing your purchase.

Questions

If you have questions about an order or need assistance with an issue, please contact us at support@brokereefers.com.